Return Policy (Right of Withdrawal)

Right of Withdrawal

You have the right to withdraw from a contract with us within 14 days without giving any reason.

The withdrawal period is 14 days from the day the contract was concluded.

To exercise your right of withdrawal, please contact us at

peacode®
Norman Bauer
Rathausstr. 18
85235 Pfaffenhofen ad Glonn

info@peacode.com

with a clear statement of your decision to withdraw. You may use the sample withdrawal form below, but it is not required.

 

Special Notice for Digital Products

The right of withdrawal expires prematurely if you explicitly agreed to begin the contract (i.e., use the activation key) before the withdrawal period ends, and you acknowledged that this results in a loss of your right to withdraw.

For Tape Label Studio, this means:

  • You may request a refund only if the activation key has not been used.
  • Once the license key has been activated, the right of withdrawal no longer applies.

 

Consequences of Withdrawal

If you withdraw from the contract before using the activation key, we will refund all payments received from you,
including delivery costs (if applicable), without delay and no later than 14 days from receiving your notice of withdrawal.

The refund will be made using the same payment method you used for the original transaction, unless otherwise agreed.
You will not incur any fees for this refund.

 

Sample Withdrawal Form

If you prefer to submit your withdrawal in writing, you can use the PDF form provided below. This is optional – an informal email is perfectly sufficient.

We created this template to make it as easy as possible for you to cancel your purchase, in accordance with your legal right of withdrawal under EU consumer law.

  • Simply download and print the form

  • Fill in your purchase details

  • Make sure you confirm that the license key has not been activated

  • Then send it by email or by postal mail to the address shown on the form